Patrik Dekeyser

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patrikdekeyser

About Patrik Dekeyser

I started my career in the airline industry where I worked several years in operational services, both in ground handling and for an airline.

In 1988 I started with SWIFT, the company that manages international bank traffic over its network.

I developed the logistic services, already passionate about process improvements and creative problem solving.

In a next step, I became responsible for the ordering process, where I could apply LEAN principles at length. Together with my team I restructured flows and was instrumental in automating these processes.

  • 1977-1981: Master’s degree in Philology (English, Dutch) – K.U. Leuven
  • 1980-1981: Master’s degree in teaching – K.U. Leuven
  • 1994-1995: Postgraduate degree in Management – K.U. Leuven
  • 2010-2011: Vlerick Management School – Operational Excellence course (guest speaker at later courses)
  • 2011: Lean certificate A by the Lean Research Center, Cardiff University
  • 2018: Six Sigma Black Belt Certificate

Additional Competences

  • Thorough working knowledge of SAP, PeopleSoft and ServiceNow platforms
  • Project management: working knowledge of MSProject
  • Skilled in facilitating meetings, discussion and brainstorm sessions
  • Stimulating out-of-the-box thinker
  • Ability to coach staff to the next level in their career
  • Experienced in budget management
  • Experienced in business continuity management and processes
  • Ability to translate complex information for CxO level presentations
  • Experienced in transferring professional information at all levels

I started my career in the airline industry where I worked several years in operational services, both in ground handling and for an airline.

In 1988 I started with SWIFT, the company that manages international bank traffic over its network.

I developed the logistic services, already passionate about process improvements and creative problem solving.

In a next step, I became responsible for the ordering process, where I could apply LEAN principles at length. Together with my team I restructured flows and was instrumental in automating these processes.

I was part of building out the electronic ordering process, with focus on minimizing the need for customers to enter data which where already captured in the ordering system.

As out-of-the box thinker, I focused on innovation by applying improvement processes and methods used in other domains and industries to constantly improve those processes.

As a result we created in our department a.o. a Customer Care team and laid the foundations for continuous improvement by setting up a Cointinuous Improvement team that would expand to company level.

In 2008 SWIFT was guided by external consultants to start working the LEAN way. As advocate of this methodology I had a key role. One of the outcomes was a video ’24 hours in the life of a LEAN manager’ that was also used externally as an illustration of how LEAN was used on the shop floor in service companies.

At the same time I obtained in 2011 the LEAN A certificate via the Vlerick course ‘Operational Excellence’.

After this phase, I managed the billing department where I set up electronic invoicing, with a cost reduction effect. This did speed up and simplified the payment process. A secondary impact was the reduction of the administrative work by creating a paperless process.

Finally, I managed the laptop park as well as the IT helpdesk, with end achievement the introduction of new ITSM product, aimed at improving the self service of the internal customers by setting up an interactive Knowledge Base.

Next to my interest in LEAN, I also attach much value to the coaching of people, especially focusing on the search for solutions based on work experience by facilitating workshops and brainstorm sessions.

As of august 2017 I became a consultant with the objective of putting my acquired expertise at the service of companies, both via coaching and guiding improvement journeys.

In 2018 I obtained the Six Sigma Black Belt certificate.